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Shipping Policy

Last updated: January 2026

1. Order Processing Time

All orders placed before 2:00 PM IST (Monday-Saturday) are processed and dispatched on the same day. Orders placed after this time will be dispatched the next business day.

  • Working Days: Monday to Saturday (excluding Public Holidays).
  • Orders containing "Backorder" items will be shipped once all items are in stock.

2. Shipping Methods & Costs

Method Estimated Delivery Cost Restrictions
Surface Shipping 5-7 Business Days ₹88 (Free above ₹999) None. Mandatory for Li-Po Batteries.
Express (Air) 2-3 Business Days ₹178 (Calculated by weight) No Liquids, Sprays, or Batteries allowed.

3. Tracking Your Order

Once your order is shipped, you will receive an email and SMS with the tracking number and courier details (Bluedart, Delhivery, or DTDC).

You can also track your order status in My Orders.


4. Li-Po Battery & Chemical Shipping

Important: According to DGCA regulations, Lithium Batteries, Aerosols, and Chemicals cannot be shipped via Air mode.

If your cart contains these items, the shipping method will automatically default to Surface Shipping, regardless of your selection.


5. Damaged or Lost Packages

We pack our electronics in high-quality ESD (Anti-static) bags and bubble wrap. However, if you receive a damaged package:

  1. Do not accept the package if the seal is broken.
  2. Take photos/video while opening the box (Unboxing Video is mandatory for claims).
  3. Contact us within 24 hours at support@electromart.in.